Q: How will we know if we are getting our money’s worth from the fee we pay you?
A: Your results will be based on your definition of success. The value will come from the on-going collaborative conversation we have that gives you an understanding that you are making progress toward your goals and averting issues that could de-rail your security.
Q: How do your services and fees compare to those of money management firms and major brokerage firms?
A: Our fees are based on a client relationship, not an account relationship. By that, we charge an annual fee for all areas of your planning — not just investment management — but also estate planning, risk management, retirement planning, education funding, etc. It is a high level of planning not matched by advisors who focus primarily on investments at a brokerage firm. All fees are disclosed, discussed and understood in advance.
Q: Do you have a minimum account size or a minimum fee?
A: No, but our services are tailored to business owners, high net worth individuals, and wealthy families. Fees and services will be clearly understood and outlined for all potential clients.
Q: You offer comprehensive financial services, but will you work on just part of our financial situation, such as only managing our investment portfolio or only doing retirement planning for us?
A: Yes, but with a caveat. We view your financial situation from a comprehensive point of view and it is often not possible to provide the best advice without understanding the complete picture. We do our best work when we have a clear understanding of your entire financial situation.
Q: Will you work with our current accountant and attorney?
A: We welcome and encourage a working relationship with our clients’ existing advisors — attorneys, accountants and other professionals. Sometimes clients ask us for a referral to a new accountant or attorney and we are happy to make that referral as well.
Q: Will you help our children, parents, or other family members with their investments and financial planning as part of our relationship?
A: We see the client’s immediate family as frequently being an integral part of a comprehensive plan, so we welcome meetings with other family members at our clients’ discretion. We have many guides, resources and expertise in helping children of clients, as well as the parents of our clients. In some situations, these family members decide that they could benefit from comprehensive financial planning, and become clients themselves.
Q: How frequently do you meet with your clients?
A: We meet with each of our clients on an as needed basis and encourage regular communication with each of our clients. There is never any charge for time spent face to face or on the phone. We will always be there to help our clients reach their goals.
Q: Will we be able to speak with some of your existing clients about their experiences working with Knox Capital Group?
A: Of course. Just ask for references.
Q: Will our relationship with Knox Capital Group be confidential?
A: All of our client relationships are strictly confidential. Each employee signs a confidentiality agreement, and we do not share any information regarding clients with any outside source unless the client requests that we do so, or as required by law.
Q: Do you prepare tax returns or legal documents?
A: No. We are not attorneys and cannot prepare legal documents, but we do provide estate planning analysis and advice so that our clients have a clear understanding of the estate plan they establish with their attorney. We do not prepare income tax returns; however, throughout the year we do focus on minimizing taxes in conjunction with your tax professional.
Q: Are you required to sell products from any company?
A: Absolutely not.
Q: What is your philosophy regarding the rates of return earned by your clients’ investment portfolios?
A: We believe long term performance is based on a good plan being put in place with low cost, diversified investments and then controlling the behavior of the client so they don’t stray from the plan when markets fluctuate. We hold clients accountable to themselves.